SMS Troopers

DATA PRIVACY POLICY

Last Updated: March 5, 2025

At SMS Troopers, we respect your privacy and are committed to protecting personal information that you or your End Users share with us. This Policy explains how we collect, use, disclose, and safeguard your data when you use our Services, including our website and the SMS Troopers Platform.

1. Information We Collect

  1. Contact Information. We may collect name, email address, phone number, and other contact details if you fill out forms or sign up for marketing on our website.
  2. Account & Transaction Data. If you install or subscribe to our Services, we collect account registration details, payment method information, and billing details.
  3. End User Data. We may process personal data about your End Users if you use our Services to communicate with them via SMS or other messaging channels (e.g., phone numbers, names, interaction history).
  4. Usage Data. We may automatically collect information about your usage of our website and Services, such as log data (IP addresses, device type, browser version, and pages viewed), cookies, analytics, and diagnostic information.

2. How We Use Your Information

We may use the information collected for the following purposes:

  1. Service Provision. To operate, maintain, and improve our Services (including to send or receive messages on your behalf).
  2. Customer Support. To respond to customer inquiries, troubleshoot issues, and improve user experience.
  3. Analytics & Marketing. To analyze usage, send marketing communications (where permitted by law), personalize ads, or otherwise promote our products or services.
  4. Legal Compliance & Security. To comply with applicable laws, detect and prevent fraud or abuse, and enforce this Policy or our Terms of Use.

3. Sharing of Information

  1. Service Providers. We may share data with trusted third-party vendors or partners who help us operate our Services (e.g., hosting providers, payment processors). These providers only process data on our behalf and are contractually obligated to protect it.
  2. Legal Requirements. We may disclose information if required by law, legal process, or government request, or to protect our rights and safety or that of others.
  3. Business Transfers. If we are acquired, merge, or undergo a restructuring, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

We use cookies, pixels, and other tracking technologies to:

  • Remember your preferences;
  • Provide a secure experience;
  • Analyze and improve our Services; and
  • Deliver relevant advertisements.

You can adjust your browser settings to reject certain cookies. However, some features of our Services may not function properly without cookies.

5. Data Retention

We retain personal information as long as necessary to fulfill the purposes for which we collected it, including to comply with legal or reporting obligations, unless a longer retention period is required or permitted by law. We may delete or anonymize End User data after a certain period of inactivity or upon account termination.

6. Your Rights & Choices

Depending on the jurisdiction (e.g., Australia, the Philippines), you may have rights to:

  • Access, correct, or delete your personal data;
  • Withdraw consent for processing where consent is required;
  • Object to or restrict certain data processing; and
  • Opt out of direct marketing communications.

To exercise these rights or ask questions about our data practices, please contact us at [email protected].

7. Security Measures

We implement reasonable security measures (e.g., encryption, access controls) to help protect your personal information. However, no system can be 100% secure. You are responsible for safeguarding any account credentials under your control.

8. International Data Transfers

Your personal information may be stored and processed in jurisdictions where we operate or engage service providers, including outside the Philippines or Australia. We take steps to ensure such transfers comply with applicable data protection laws (e.g., through standard contractual clauses, if required).

9. Third-Party Links & Websites

Our website or Services may link to third-party sites or integrate with third-party tools (such as Google Analytics). These third parties have their own privacy practices, and we do not control or endorse them. We encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

Our Services are not directed to individuals under 18, and we do not knowingly collect personal information from them without parental consent. If you believe we have inadvertently collected such information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated Policy on our website with a "Last Updated" date at the top. Your continued use of the Services after any changes indicates your acceptance of the revised Policy.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how we process your personal data, please reach out to us at:

The Troops PTE. LTD.
160 Robinson Road, #14-04 Singapore Business Federation Centre, 068914
Email: [email protected]

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